Returns & Exchanges
Due to the perishable nature of our baked goods, we are unable to accept returns; however, if your order arrives damaged or incorrect, we are committed to making it right. Please review the steps below to initiate a claim for a refund or replacement.
Document the Issue
Take clear photographs of the damaged packaging and the product inside immediately upon delivery to help us process your claim.
Contact Customer Support
Email our team at hello@finchbakery.com within 24 hours of receipt, including your order number and the photos of the items.
Internal Review
Our bakery team will assess the damage or error against our quality standards and provide a resolution within 2 business days.
Refund or Redelivery
If approved, we will either issue a full refund to your original payment method or dispatch a fresh batch of treats at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing